How long does it take for me to receive my order once it is placed online? top
Order times vary. Shipping typically takes 24 to 48 hours. Sourcing the product can be instantaneous, but can also take up to 2 weeks, depending on the complexity of your order, and if the products are in stock on the North American continent.
Does FinestFixtures sell products besides what is displayed on the website? top
Yes, FinestFixtures has one of the largest product lines available on the North American continent. We carry the complete line of products for all the brands featured on www.finestfixtures.com, as well as other brands currently not on the site. This means more selection and options for you.
I cannot find what I am looking for, can I order product not available on the site? top
Yes, call us toll free at 1.866.405.1933. Our customer support team will be more than willing to help you find just what you need. You can also e-mail us at firstname.lastname@example.org.
What is your return policy? top
Visit our return policy.
Why do you offer Paypal as your payment system? top
We offer Paypal because it is the most widely used and secure form of payment on the Internet. With Paypal your credit card information is kept secure using state of the art encryption. We have considered offering Google checkout, however, it is still only available as a beta version.
If you do not want to use Paypal, or feel uncomfortable using your credit card on the Internet, you can still call us toll free at 1.866.405.1933, and place your order through our customer care centre.
Why do I have to enter my personal information twice, once with www.finestfixtures.com, and then at the payment section with Paypal? top
PayPal and FinestFixtures are two different sites. PayPal is specialized in handling payments over the Internet using the highest security encryption possible, while FinestFixtures is your designated merchant.
Can I place orders using the telephone? top
Yes. Call us toll free at 1.866.405.1933 and we will be able to assist you using VISA, Mastercard, AMEX, Discover, and other forms of payment.
To what countries do you ship and sell? top
We currently sell primarily in the Unites States and Canada. For areas outside of the North American continent we can arrange orders; however, they will be subject to higher than quoted shipping costs. Call us at 1.866.405.1933, stating your location, what you wish to buy, and we will get back to you with shipping costs.
Do you have a catalogue you can send me? top
Our catalogue is our online showroom, which you may link to through your own website. You can also visit our physical premises, which we share with www.coordinatedkitchens.com.
How long does it take for an order to arrive at my door? top
Delivery time is dependent on product availability and cannot be guaranteed. When the product is in stock in North America we can ship to you in a short time frame (typically no longer than 10 days); however, if the product needs to be brought in from outside North America, it will take longer to get to your door. We strongly recommend that you plan your order well in advance.
Do you recommend planning orders ahead of time? top
Yes, especially with high-end product, which is usually stocked in smaller quantities than lower cost bulk brands. As with any project it is always recommended to plan ahead, that way you can be assured of having your merchandise in hand when you are ready to install. Make sure your contractor does this. Finestfixtures cannot guarantee the delivery time for products.
Where is your store located? top
FinestFixtures.com is located at 123 East 1st Street, North Vancouver, BC, Canada, in the heart of Lower Lonsdale, one of Canada’s most thriving designer neighbourhoods.
Who can buy from www.finestfixtures.com? top
Anyone. That includes trades people, builders, homeowners, architects, and designers.
Does www.finestfixtures.com charge sales tax? top
Since www.finestfixtures.com is located in British Columbia, Canada, we are required to charge provincial sales tax and GST on orders shipped to customers inside British Columbia. Orders to locations inside Canada are only charged GST. Orders to the USA and Mexico are tax-free!
How does www.finestfixtures.com deliver orders? top
We typically use UPS and FedEx to deliver smaller orders. For larger orders we consolidate and ship using freight services or DHL. For rush orders call us toll free at 1.866.405.1933 and we can arrange special shipping services, since some products can be sent same day.
What is your policy on damaged goods? top
We will accept returns on goods damaged in shipping or received damaged provided the product has not been tampered with or installed, and still has its original box. You can read our complete policy here. Call us toll free at 1.866.405.1933 and we will be happy to help you.
What about warranties from manufacturers? top
These warranties typically last one year, and generally include an option to replace damaged parts or products.
How do I get an invoice? top
Once you place an order you will receive a confirmation invoice from us. If you order using Paypal, you will also receive a payment confirmation from them. Should you need another copy of your invoice you can log into your account at www.finestfixtures.com, call us at 1.866.405.1933, or email us at email@example.com.
How do I place an order using the Internet? top
- Select the product(s) you want.
- Go to checkout.
- The system will then prompt you to create your account. If already have an account you will need to enter your email and password. If you have lost your password, you can request it to be emailed to you.
- Once you have created your account or logged in, you will then be sent to the delivery method screen. Select the method of your choice, and enter any comments or instructions on this page. Then select continue.
- You will then be sent automatically to Paypal’s external payment site to enter your payment information. Once you have completed this step you will be sent automatically back to www.finestfixtures.com.
- You are done!
What methods of payment do you accept? top
FinestFixtures accepts VISA, MasterCard, AMEX, Discover, and Paypal.
Can I customize my order? top
Yes. Call us at 1.866.405.1933 and we will be happy to assist you.
How will I know my order has been received and processed? top
You will receive confirmation emails every step of the way. It is essential that your email address be correct, and that your spam settings allow you to receive emails from www.finestfixtures.com.